Part-Time Virtual Administrative Assistant
Compass Rose Behavioral Health – Telehealth Mental Health Practice
Location: Remote / Virtual
Position Type: Part-Time
Hours: Approximately 15–25 hours per week (flexible, with some required availability)
About the Practice:
Compass Rose Behavioral Health is a growing virtual mental health therapy practice providing ethical, client-centered care and professional services. We are seeking a dependable, detail-oriented Virtual Administrative Assistant to support daily operations and help maintain a high standard of organization, responsiveness, and professionalism.
Position Overview:
The Virtual Administrative Assistant will manage administrative and operational tasks essential to the smooth functioning of a telehealth mental health practice. This role requires strong organizational skills, discretion, professionalism, and the ability to work independently while handling confidential information.
Key Responsibilities
Responsibilities include, but are not limited to:
Administrative & Practice Support
Manage appointment scheduling, confirmations, and calendar coordination
Monitor and manage email inboxes; respond to inquiries in a timely, professional manner
Respond to client texts and general phone inquiries as directed
Provide customer service support to clients and referral sources
Data & Document Management
Perform data entry and maintain accurate digital records
Organize, file, and manage electronic documents
Edit documents and assist with the preparation of written materials
Prepare memos, invoices, reports, and other administrative documents
Financial & Payment Support
Process client payments, including copays and self-pay fees
Perform basic bookkeeping tasks and maintain accurate financial records
Assist with invoicing and administrative financial tracking
Research, Reporting & Marketing Support
Conduct research and compile summaries or reports as requested
Assist with social media support and content coordination
Support administrative aspects of marketing and outreach efforts
General Support
Provide ongoing administrative support to the clinician and practice
Complete additional tasks as needed to support practice operations
Required Qualifications
Prior experience as a virtual assistant or administrative professional
Strong organizational and time-management skills
Excellent written and verbal communication skills
Comfort handling confidential and sensitive information
Proficiency with email, scheduling tools, and document management systems
Ability to work independently, prioritize tasks, and meet deadlines.
Preferred Qualifications
Experience in a healthcare or mental health setting
Familiar with telehealth practices and EHR systems
Basic bookkeeping or administrative finance experience
Experience supporting social media or digital content
Professional Expectations
Maintain strict confidentiality and HIPAA compliance
Demonstrate professionalism, reliability, and discretion
Communicate clearly and respectfully with clients and staff
Follow established practice policies and procedures
Compensation
Competitive hourly rate, commensurate with experience
Opportunity for role expansion as the practice grows
How to Apply
Please submit:
A current resume
A minimum of three references
A brief cover letter outlining relevant experience and interest in the role
Applications will be reviewed on a rolling basis.
Part-Time Medical Coder & Biller
Virtual Mental Health Practice
Location: Remote / Virtual
Position Type: Part-Time
Hours: Approximately 10–20 hours per week (flexible, with required weekly deadlines)
About the Practice
Compass Rose Behavioral Health is a growing virtual mental health therapy practice committed to ethical care, clinical excellence, and operational integrity. We are seeking an experienced Medical Coder & Biller to manage and oversee billing functions with accuracy, consistency, and professionalism.
Position Overview
The Medical Coder & Biller is responsible for managing the full billing cycle for a telehealth mental health practice. This role requires strong attention to detail, comfort with revenue-related tasks, and the ability to work independently while handling confidential client and financial information.
Key Responsibilities
Responsibilities include, but are not limited to:
Medical Coding & Claims
Apply accurate CPT and diagnostic codes for mental health services
Submit insurance claims in a timely and accurate manner
Ensure documentation supports medical necessity and coding accuracy
Monitor claim status and follow up on unpaid, denied, or rejected claims
Correct and resubmit claims as needed
Insurance & Revenue Cycle Management
Verify insurance benefits and eligibility as assigned
Communicate with insurance payers regarding claim status and reimbursement
Maintain accurate billing and payment records
Identify and resolve billing discrepancies
Payment Processing & Collections
Process and post client payments, including copays and self-pay fees
Follow up on outstanding client balances in accordance with practice policy
Communicate professionally with clients regarding billing questions when needed
Compliance & Reporting
Maintain compliance with HIPAA and payer requirements
Ensure adherence to practice billing policies and procedures
Provide billing summaries or reports as requested
Required Qualifications
Prior experience in medical coding and billing (behavioral/mental health preferred)
Knowledge of CPT codes and diagnostic coding for psychotherapy services
Experience in submitting and managing insurance claims
Strong attention to detail and accuracy
Ability to work independently and meet deadlines
High level of professionalism and discretion
Preferred Qualifications
Experience with telehealth or virtual mental health practices
Familiarity with EHR systems (e.g., Simple Practice or similar platforms)
Experience handling payment posting and client balance follow-up
Understanding of revenue cycle workflows in small practices
Professional Expectations
Maintain strict confidentiality and HIPAA compliance
Communicate clearly and professionally with internal staff and external payers
Take ownership of assigned billing responsibilities
Follow established practice policies without requiring constant oversight
Compensation
Competitive hourly rate, commensurate with experience
Opportunity for expanded responsibilities as the practice grows
How to Apply
Interested candidates should submit:
A current resume
A brief cover letter outlining relevant billing and coding experience
Applications will be reviewed on a rolling basis.
Join Our Team!
We are currently accepting resumes! Send your resume to: therapy@compassrosebh.com